If upon receipt of your parcel you discover that the shipment is visibly damaged in transit, this should be reported immediately to the parcel agent. This applies both to home delivery and to picking up the package at a retailer.
If you have received the wrong item, if the item is damaged or if there is any other defect in the item, please email info@arysweden.com Here you can send a picture of the item and fill in the reason for the complaint and order number. Once your complaint is registered, we will get back to you within the next week or as soon as possible to help you with your case.
If you have chosen an invoice as your payment method, please note that it is payable even if the product is returned. Any adjustment of the invoice will be made once the matter has been dealt with. If you have received an invoice and want to claim all or part of the order without paying first, we kindly ask you to contact Klarna to freeze your invoice, this can be done either via 08 120 120 10, or directly in the app. State your order number and indicate that it is a complaint. This is to avoid reminder fees and the invoice going further in the chain of claims.
Reimbursements
We will refund you the full order value within 14 days of receiving your return. If you have chosen to pay by credit/debit card or direct payment, the refund will be made to the same account you used. If you have received an invoice and want to return all or part of your order, we kindly ask you to contact Klarna to freeze your invoice, this can be done either via 08 120 120 10, or directly in the app. State your order number and indicate that it is a return. This is to avoid reminder fees and the invoice going further in the chain of claims. For all returns, a confirmation via email is sent to you that the return has been handled, or completed by Klarna. You will receive a new invoice with any remaining amount to be paid.
Bytes
If you want to exchange an item, please follow these steps:
To receive your new product, place a new order on our website.
Contact our Customer Service by email at info@arysweden.com to receive a prepaid return label to send back your unwanted item, remembering to include your order number in the email.
When we receive your return of the unwanted item, we will make an adjustment to your payment corresponding to the amount of the returned item. If you paid by invoice, please put it on hold with Klarna until we adjust it. Once the return is processed, we will send you a confirmation email.
Undelivered parcels
For packages that are not redeemed, Åry AB reserves the right to invoice the customer for shipping costs, return shipping and handling costs with a total of SEK 200 including VAT. In the case of heavy or bulky goods, costs will be added according to the current freight table. If you have chosen the invoice payment option, it is important that you contact Klarna to avoid a reminder fee and late payment interest.
Any invoice for an undelivered package will be sent through our partner Klarna.